Tires.Auto ships all orders via FedEx. All orders placed by 2 PM Eastern time Monday-Friday will go out the same day. Any orders after 2 PM will ship the next day.
Due to orders being shipped the same day, we cannot promise any cancellations. Please contact our customer support team as quickly as possible at support@tires.auto.
If you receive a product that is damaged or has been shipped incorrectly by Tires.Auto, we will cover all costs to bring the products back. However, if the customer would like a replacement, we will be more than happy to accommodate. Please contact support@tires.auto with your name, order ID, and what happened. A team member will then process the return label and send a replacement if the customer wishes. If the customer does not want to have a replacement sent, we will then send a refund once the tires are returned.
Tires.Auto offers free shipping to the 48 contiguous states only. For accurate quotes on shipping products to Alaska and Hawaii, please contact our sales team by phone at 844-611-8473, or email at support@tires.auto.
If an item is showing as delivered, but you have not received the package, please contact us.
If you have any other shipping questions, please contact us – support@tires.auto.